What ingredients are used in your products?
We use the highest quality ingredients and always ensure they are sourced in a responsible fashion. All our ingredients are vegan. Our products are sulphate, paraben and chemical free.
Are your products vegan, natural and organic?
The Skin Perfecting Oil is all-natural and vegan. Going wholly organic is one of our headline aims - the Skin Perfecting Oil uses as many organic ingredients as is possible for us at this stage, but as the brand grows, we will look to continue to build on this and gain Soil Association organic certification for the product as a whole.
Are your products tested on animals?
No, and they never will be.
When will my product expire?
This varies from product to product, but we would hope that the product is long gone before it has any chance of expiring – for example, our fresh batches of the Skin Perfecting Oil don't expire for 24 months.
What are your shipping costs?
Delivery in the UK costs £3.70 and will take 3 – 5 working days (due to the current situation, shipping may take a little longer). Your shipping costs will always be clarified before you place your order. We are working as fast as possible to get our products shipped to the rest of the world – please do email firstname.lastname@example.org if you live outside of the UK and you want our products, and we will let you know ASAP when we are able to.
What forms of payment do you accept?
We accept all major forms of payment, including PayPal.
What if I put in the incorrect shipping address?
Please email within one hour of placing the order to update your shipping address.
What is your returns policy?
You can return an unused and unopened product within 30 days of receiving the product, and we will offer a full refund (please see our Policies page for more details). Email us at and we will let you know the postage address. If we’ve done something wrong, we will of course pay for the return.
What if my question isn’t answered here?
We’d love to hear from you! Drop us a line at and we will get back to you ASAP.